Shipping Policy

Last Updated: January 22, 2025

At ANN COMMERCE CLOUD LLC (“we,” “our,” or “the Company”), we are committed to providing our customers with an exceptional experience, ensuring that your plant orders are delivered safely and on time. Please read the following shipping policy to understand our order processing and shipping procedures.

1. Shipping Areas

We currently ship to the following regions:

• Continental United States
• Alaska and Hawaii
• Other international locations (subject to availability; please confirm at checkout)

2. Processing Time

• All orders will be processed within 2-3 business days after payment confirmation.
• During peak periods (such as holidays or promotional events), processing times may be extended.

3. Shipping Methods

We primarily ship via the following carriers:

• FedEx
• UPS
• United States Postal Service (USPS)

We will choose the most suitable shipping method based on your order’s weight and destination, and you will receive tracking information via email once your order has shipped.

4. Shipping Costs

• Shipping costs are calculated based on the weight, dimensions, and destination of your order.
• Orders that meet specific criteria (e.g., a minimum order amount) may qualify for free shipping, which will be displayed during checkout.

5. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number. You can use this tracking number on the carrier’s website to track your package.

6. Important Delivery Information

• Please ensure that the shipping address you provide is accurate, including the postal code.
• Inspect your order for completeness upon receipt. If you notice any damage or missing items, please contact customer service immediately so we can assist you.

7. Shipping Delays

While we will do our utmost to ensure on-time delivery, shipping delays may occur due to weather, carrier handling, and other unforeseen circumstances. We recommend allowing extra time when placing your order to accommodate potential delays.

8. International Shipping

For international orders, additional customs duties, taxes, and fees may apply, which are the responsibility of the customer. Please be aware of your country’s customs policies and regulations.

Thank you for choosing ANN COMMERCE CLOUD LLC. We look forward to providing you with premium plant products and outstanding service!